3-in-1 Retainer Care Case

Add cool or lukewarm water and your preferred retainer-cleaning solution to the lower soaking chamber, then place your clear aligners, retainers, mouth guard, or night guard inside. Once soaking is complete, lift the removable perforated tray to drain away excess water, rinse your appliance, and use the included cleaning brush for any areas that need extra attention. The compact 3-in-1 design includes a built-in mirror, aligner removal tool, cleaning-tool storage, lower water-collection compartment, top handle, silicone sealing ring, and secure snap-lock closure. Lightweight and portable, it keeps all your daily care essentials organized in one place and fits easily inside handbags, backpacks, travel bags, desk drawers, and bathroom cabinets.

Please allow 1–3 business days for your order to be processed and prepared for shipment.

Once your order has been dispatched, estimated delivery time:

Standard Time : 4-9 business days

Express Time: 4-8 business days

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return/refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopeloraessence.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopeloraessence.com